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The IT Infrastructure Library (ITIL) is alleged to give the best practice guidance for IT Service Management (ITSM). A lot of companies everywhere have used this framework that makes it one of the most extensively acknowledged method to ITSM today. The most current model of this framework, ITIL V3, introduced the Service Lifecycle. ITIL Service Lifecycle has five phases which are the Service Strategy, Service Design, Service Transition, Service Operation, together with Continual Service Improvement.

This post will concentrate on the Service Design period of the Service Lifecycle.

Service Design delivers best practice guidance on the design and development of services and ITSM processes. Service Design applies to latest services which includes alterations as well as improvements designed to current services. This period of the Service Lifecycle is in charge of:
# Developing services which will suit business targets
# Designing effective strategies to support the Service Lifecycle
# Figuring out and controlling potential risks
# Making secure and durable IT infrastructures, environments, and applications
# Generating measurement methods as well as metrics to evaluate the design processes
# Making contributions to the betterment of IT service quality

As soon as the Service Strategy has uncovered the wants of the users, Service Design will then generate a service solution which matches those requirements. Service Design will as well produce a Service Design Package (SDP), which documents and describes all features of the IT service as well as everything necessary to take this service through the rest of the Service Lifecycle. A SDP is made with every new IT service, key Change, along with IT service retirement.

It is the obligation of Service Design to distinguish service features like product design, process design, capacity, staff competencies, quality control, along with delivery time. Design’s five principal aspects are listed below:
# Service Solutions
# Service Portfolio
# Technology and Management Architectures
# Processes
# Metric System

The seven processes that occur within Service Design are:
# Service Level Management
# Supplier Management
# IT Service Continuity Management
# Availability Management
# Capacity Management
# Security Management
# Service Catalog Management

The Service Design phase of the Service Lifecycle will definitely be useful to you and your business since it will assist you satisfy your business objectives and needs such as the development of designs which are efficient, long lasting, and satisfy customer expectations.

Contact Ashford Global IT today to learn more about ITIL foundations and ITIL courses!